Service Interruption Notice and Resolution - 23rd April 2024

Incident Overview

We wish to inform our users of a service interruption that occurred during our recent update, impacting Powell Governance access from 10 PM CET on 2024 April 23rd to 8 AM CET the following morning. We understand the importance of continuous service and deeply regret any inconvenience caused by this outage.

The disruption was caused by an unforeseen technical issue during scheduled maintenance linked to the new tag feature management in SharePoint sites that required an important data migration. This incident temporarily blocked user access to Powell Governance, preventing the normal use of our platform.


Immediate Actions Taken

Our technical team identified and resolved the issue promptly, restoring full service by the early hours of the following morning. All system functionalities have been thoroughly tested and confirmed to be fully operational. 

In response to this incident, we have critically reviewed our update procedures and implemented enhanced monitoring and deployment checks. These improvements are designed to detect and prevent similar issues from occurring in the future.


Commitment to Service Excellence

We are committed to maintaining the reliability and effectiveness of Powell Governance. We have taken significant steps to enhance our systems and processes to uphold the high standards of service you expect from us.

Should you require further information or assistance regarding this incident, please do not hesitate to reach out through our support channels. We appreciate your understanding and thank you for your continued trust in our solutions.

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