❤️ = Users feedback
🚀 Advanced Pack 🚀 |
Advanced Analytics : Customizable visibility for Analytics KPIs |
| Administrators now have more granular control over the Analytics dashboard without needing to delete or entirely reconfigure it. A new visibility icon has been added to each KPI card, allowing admins to easily hide specific metrics from users. When a card is hidden, it is removed from the user view for all sites collection of the tenant, but remains fully visible and accessible to administrators. |
Advanced Analytics : Enhanced configuration for Personal Azure Application Insights |
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We have refined the configuration panel for Personal Azure Application Insights in Advanced Analytics to make the setup process more intuitive and self-explanatory. The configuration fields have been logically reorganized to provide a clearer flow. Additionally, to guide administrators and prevent setup errors, we have added explicit contextual guidance, including a required security note. |
📱 Mobile Application 📱 |
( Soon ) Native components for Mobile Application |
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We are actively working on a completely reimagined version of the Powell mobile application, crafted to empower both corporate and frontline workers. Built with a strict mobile-first design philosophy, this upcoming release will deliver a highly intuitive interface tailored specifically for smartphone usage. Upcoming highlights include new native components that enable instant, frictionless navigation, specialized features dedicated to frontline workflows, and new social interaction capabilities for unregistered users.
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🤖 Buddy 🤖 |
Multi Knowledge Base Agents |
| Agents can now be connected to several knowledge bases at once. This makes it possible to give an agent access to content from completely separate sites, or to combine sources such as a SharePoint site, uploaded documents, and a Zendesk help center in a single agent. Each knowledge base can have its own access restrictions, so sensitive content stays protected while still being available to the right agent. |
More detail on sources |
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Each source in the Sources panel can now be expanded to show the full text excerpt used by Buddy, the page number where it was found, and the intents used to search the knowledge base. A link to open the document is also available directly from the panel.The same document may appear several times if multiple passages contributed to the answer. This helps users understand exactly how Buddy interpreted their question and where each piece of information comes from. |
End of Azure Search Services support |
| Knowledge bases built on Azure Search Service are now deprecated, as announced at the beginning of 2026. These knowledge bases can no longer be used in agents. Administrators can migrate them to the new configuration at any time using the one-click "Migrate" option available directly from the knowledge base settings. |