We are thrilled to share with you that Powell Teams is now Powell Governance, marking our expanded focus on Microsoft 365!
Expect documentation to be reflect this change in the coming days. For more information, please have a look at this article.
Give your support team a powerfull working environment and let them fix and answers to issues faster than light!
Template settings
The following settings will be imported when you will create your template:
-
Channels & tabs:
- General
- 1 🛠 Support Requests [Private]
- 2 📆 Scheduled Maintenance
- 3 🚀 Training Portal
- 4 🧾 Report Dashboard [Private]
- 5 🧗♀️ Vendor Management [Private]
- Privacy: Public
- Minimum number of owners: 2
- Guest allowed: No
As an advice, we recommand to complete the template with the following additional configurations on your side: learn more on how to update a gallery template
-
Tabs you can add:
- 1 🛠 Support Requests [Private]:a Power Apps to manage the support ticket backlog, a Planner for the escalated ticket tasks
- 2 📆 Scheduled Maintenance: a Planner to organize the next maintenances planned adn a Wiki to explain the maintenance goals and impacts
- 3 🚀 Training Portal: a Stream channel tab to highlight the training content and a Wiki or Word to gather this training information on a written document
- 4 🧾 Report Dashboard [Private]: a PowerBI to keep an eye on the usage metrics and a Wiki to explain how to interpret the data displayed on the PowerBI
- 5 🧗♀️ Vendor Management [Private]: a Wiki to gather all the vendor information
- Naming convention exemple: 🚨 Support portal 🚨 | Location| [Team name]
- Approval workflow exemple: Support Lead
- Profile exemple: Support team
- Tags you can add: Location (choice), Company (choice)