This guide explains the Powell service status page: what it shows, what each status means, and
how to use it. The status page lets you check, at any time, whether Powell services are running
normally.
Where to find it
The status page is public — no login required:
- Status page: https://cdnassets.powell-software.com/status/status.html
- Machine-readable status (for integrations/monitoring): https://cdnassets.powell-software.com/status/status.json
What the status page shows
The status page reports the live health of the Powell services you rely on:
| Service | What it covers |
|---|---|
| API | The Powell API that powers the product and integrations. |
| CDN Assets | The static resources (scripts, styles, images) delivered globally through our CDN. |
| Manager | The Powell Manager administration application. |
| Jobs | Background processing and scheduled tasks (synchronizations, automated operations). |
At the top of the page, a banner summarizes the overall situation across all services.
The data is refreshed every few minutes. Reload the page to see the latest status (the page
shows a "Last updated" time so you always know how recent the information is).
Understanding the statuses
Each service shows one of the following states:
| Status | Meaning |
|---|---|
| 🟢 Operational | The service is running normally. |
| 🟠 Degraded | The service is partially impaired — it works, but you may notice slowness or occasional errors. |
| 🔴 Down | The service is currently unavailable. |
| ⚪ Unknown | We temporarily don't have enough recent data to report a status. |
The overall banner reflects the most severe status among all services. For example, if the API
is Down but everything else is Operational, the banner shows a major disruption.
Availability and regions
Powell continuously checks the API, CDN Assets, and Manager from several locations
around the world (for example: West Europe, North Europe, East US, East Asia, Australia East). For
these services you will see:
- An uptime percentage over the recent measurement window — how often the checks succeeded.
- A typical response time for each region — shown next to its uptime, so you can spot a region
that is reachable but slow. - A per-region breakdown — so you can see whether an issue is global or limited to a specific
region. A problem affecting only one region often means the rest of the world is unaffected.
The Jobs service doesn't have a regional breakdown — it simply reflects whether background
processing is currently running.
The regional map
A companion map view shows each checking location as a colored dot on a world map:
- The dot color uses the same meaning as above (green / orange / red).
- Hovering a dot shows the detail for that location.
This gives you an at-a-glance view of where any problem is occurring geographically. You can switch
between the status list and the map using the links on each page.
How to use it
-
Before reporting an issue, check the status page. If a service is already marked Degraded or
Down, we are aware and working on it. -
If everything is green but you still experience a problem, it may be specific to your
environment — please contact support. - The page can be bookmarked and shared within your organization:
https://cdnassets.powell-software.com/status/status.html
Need help?
- Help Center: https://support.powell-software.com/hc/en-us