Dear customers, partners,
We had some tickets in the last weeks about users that can't be find in our people pickers. This could happen while adding a user in a team, in a template, in a people tag or even as an Powell Teams administrator.
Powell Teams use the Graph API to get the users of your tenant and display them into our people pickers. All users have a "UserType" attribute that should be filled to "member" or "guest" to find them within Graph API.
This new attribute has been introduced by Microsoft in the last years. Users that had been created before this update still have their "UserType" attibute defined as "blank".
You can do this with the Powershell command Set-MsolUser -UserPrincipalName email@example.com -UserType Member or do it manually in your Azure AD administration page.